Refund & Cancellation Policy

Our magnets are personalised and made-to-order using your photos, so they generally cannot be resold. Please review your photos and order details carefully before placing an order.

You can cancel or edit your order for free while it is still in the pending status, directly from your Orders page. Once an order moves to processing or printing, it can no longer be cancelled.

If your magnets arrive damaged, defective, or printed incorrectly on our part, we will reprint and reship them free of charge, or issue a full refund. Please contact us within 48 hours of delivery with photos of the issue.

Approved refunds are processed to your original payment method within 5–7 business days. Referral wallet rewards linked to a refunded order will be reversed.

We cannot offer refunds for issues caused by low-resolution or incorrect photos provided by the customer, or for change-of-mind after production has begun.

To request a cancellation or refund, contact us at hello@swarnamaala.in or WhatsApp +91 90842 48821 with your order details.